Manufacturer provides a two-year limited warranty on the tuning of all tone bars, and a one-year limited warranty on instrument frames and cases. Manufacturer will re-tune the keyboard without charge, one time within the first two years of ownership. Customer is responsible for round-trip shipping of the keyboard to/from Malletech.
Manufacturer shall provide the materials and labor to repair or replace any component judged to be defective in materials or workmanship during the term of this warranty, at no cost to the customer. Customer is responsible for all shipping charges.
This warranty does not apply to:
- Damage caused by purchaser or third party misuse or neglect of the instrument
- Damage caused by using mallets that are harder than the bar material
- Damage caused by any repair or replacement not provided by the Manufacturer
- Damage resulting from improper storage accident, alteration, vandalism, or from earthquake, fire, flood, or other acts of God
- malletech® will assess if the damage to an instrument falls under the provisions of this warranty.
Mallets and Accessories:
Mallets and accessory products are warranted to be free of defects in material or workmanship. Malletech will repair or replace the products or components, as determined by Malletech at its sole discretion, which are found to be defective. As with cars, computers, jeans, etc., it is your responsibility to ship or deliver the item to the factory for inspection. If, in the sole judgment of the manufacturer, the product or component is found to be defective, Malletech will repair the item or replace it. If the product is found to be defective, shipping will be paid for by Malletech.
Malletech may require proof of purchase date prior to service (all products).
Please note that all products (phones, jeans, mallets) have a useful life expectancy that is directly proportional to the amount and stress of use. For example, if you have only one set of wound mallets and you play with them for four hours per day, they will last only half as long as if you played 2 hours with one set and 2 hours with another. Malletech has long experience with wear patterns – sharp resonator edges and asphalt leave clues. Any mallet head can be snapped off with a single misplaced stroke. Bob Becker can use a pair of BB32’s (with a very tight, very thin latex band) for many months without wearing the band through. His stroke is perfectly straight up and down (no friction caused by a glancing stroke) and he never plays on abrasive synthetic bars . . . or asphalt. We have heard of players wearing out a new pair of BB32’s in one day – this is not a defect in materials or workmanship. This is a defect in technique not covered by warranty. There are countless sets of Malletech Concertos, Vibe mallets and other models, made in the 1980’s that are still making music today.